Privacy Policy – Fasteink

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide:

• Name, email address, phone number, company name, billing information
• Account credentials and login information
• Communication with our support team

b. Platform-Connected Data:

• Product listings: title, price, inventory, SKU
• Orders: order ID, items, shipping details, buyer-provided address
• Store metadata: store ID, store name

c. Automatically Collected Information:

• IP address, browser type, operating system, device information
• Pages visited, time spent, clicks, and navigation paths
• Cookies and tracking technologies

d. Third-Party Information:

• Information from social media accounts if you log in via such accounts
• Payment processors or analytics tools

2. How We Use Your Information

• Providing and improving our services
• Synchronizing inventory and orders between merchants' systems
• Reporting and analytics for connected stores
• Account management and customer support
• Processing payments and billing
• Sending important notices, updates, and promotional communications
• Analyzing usage to improve website performance and user experience
• Compliance with legal obligations

3. Storage & Retention

• Platform-connected data is stored securely in AWS (US-East-1)
• Default retention period: 180 days
• Users may request deletion of their data at any time by contacting support@novaneons.com

4. Data Security

We implement industry-standard technical and organizational measures:

• In transit: TLS 1.2+ encryption
• At rest: AES-256 encryption
• Access to production systems is logged and restricted via Role-Based Access Control (RBAC)

5. Third-Party Access

We do not sell or share user data with third parties except for service providers under contract, and only when necessary for service delivery.

All third parties are bound by Data Processing Agreements (DPA) ensuring data protection.

6. Revocation & Disconnect

• Users can disconnect their store integrations via the dashboard, which deletes stored tokens and per-user data upon request

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functions
• Improve performance and analyze traffic
• Remember preferences and settings
• Personalize content and marketing

8. Sharing and Disclosure of Information

We may share your data only as necessary:

• Service Providers: Payment processing, analytics, hosting
• Legal Authorities: Required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

9. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

• Access, correct, or request deletion of your personal information
• Object to processing or request restrictions
• Data portability
• Withdraw consent at any time

To exercise your rights, contact support@novaneons.com.

10. Changes to this Privacy Policy

We may update this policy periodically. Changes will be posted with the effective date.